Espocrm Chat v1.13.0

Espocrm Chat Ebla Chat is an internal real-time chat system for EspoCRM users. It enables instant communication between team members with support for text messages, file attachments, voice messages, and real-time notifications.

Key capabilities

• Real-Time Updates: Instant message delivery via WebSocket when enabled, with polling fallback every 15 seconds when WebSocket is disabled.
• Contextual Side Panel Integration: Automatically display the chat interface within the side panel of specific records. By linking an entity to the Dialog, conversations are tied directly to that record for focused collaboration.
• Stream Integration: Uses EspoCRM's native stream post system for messages, ensuring full compatibility with existing features and excellent performance.
• Popup Notifications: Automatic desktop-style popup notifications when new messages arrive, even when you're working in other areas of EspoCRM.
• Bell Icon Notifications: Unread message count appears in the notification bell, keeping you aware of new messages without interrupting your workflow.
• Voice Messages: Record and send voice messages directly in the chat, also enabling voice message attachments on any record's stream.

Business value

The extension suits teams that need rapid internal discussion tied to customers, cases, or other business records. Record context, native stream integration, notifications, attachments, and EspoCRM permissions keep collaboration close to the work and visible to authorized users.