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EspoCRM Internal & Public Case

EspoCRM Internal & Public Case

€200.00Price

 

Ability to hide Case from portals & stop (emails | in-app) notifications, adds control field named "Is Internal" with preset filters.

 

 

Is Internal Field:

A new boolean field isInternal is added to the Case entity.

  • If true (checked), the Case will be hidden from all portal users.
  • If false (unchecked), the Case will behave as per the default EspoCRM configuration, and portal users will have access to it.

 

Reversible:

The extension is reversible, meaning that you can anytime easily switch a case from internal to public and vice versa.

 

Custom Logic via Formula:

Administrators can control the isInternal field using EspoCRM's formula system. This allows for custom logic to automatically determine whether a case should be marked as internal or public.

 

 

Predefined Filters:

The extension provides two preset filters for easy case management:

  • Public Cases.
  • Internal Cases.

 

 

Switch Button Configuration:

A switch button configuration is already set up for the isInternal field. If you used Ebla Switch Extension.

 

Documentation
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