EspoCRM Internal Chat v3.0.4

EspoCRM Internal Chat adds an embedded communication workspace with a floating widget and a full-page chat view. Conversations and collaboration data remain inside EspoCRM, and the extension can operate without an external chat service.

Key capabilities

• Supports direct conversations, group chats, and optional groups built from EspoCRM teams.
• Provides formatted messages, attachments, emoji, mentions, replies, forwards, pins, and search.
• Adds threads, polls, scheduled messages, record previews, and link previews.
• Shows presence, custom status, typing indicators, read receipts, and notifications.
• Offers both a floating workspace and a dedicated full-page chat view.
• Includes administrator controls for access, limits, polling, feature switches, and optional portal use.

Business value

It suits teams that want fast collaboration without moving conversations to a separate service. Keeping messages, access rules, and optional portal participation in EspoCRM gives users a connected workspace while administrators retain control over features, limits, and availability. Keeping the capability close to the related records helps users act on current CRM information without repeatedly changing systems or rebuilding context. The documented setup provides administrators with a practical way to align the feature with the entities, layouts, and working practices already used in EspoCRM.