Refund Policy
We want purchases to feel low-risk. If something does not work as expected, we will review refund requests fairly and help you understand the next steps.
Last updated: June 4, 2026
1. General Principle
If a purchased extension cannot be made to work as advertised in a supported EspoCRM environment, we review the situation in good faith.
2. Extension Refund Window
You may request a refund for an extension purchase within 30 calendar days of the payment date.
3. How to Request a Refund
Please include:
- Your order or invoice number.
- The name of the extension.
- The reason you are requesting a refund.
- Any troubleshooting steps already tried with support.
Send requests to eymen@eblasoft.com.tr.
4. When Refunds Are Usually Not Granted
Refunds are generally not available when:
- The request is submitted after the 30-day period.
- The problem is caused by unsupported third-party customization or hosting limitations outside our control.
- The extension was delivered and works, but you no longer need it.
- Reasonable troubleshooting steps were declined.
5. What Happens After a Refund
If a refund is approved, you must stop using the refunded extension and remove it from your servers and backups where practical.
6. Services and Consulting
Custom development, consulting, and implementation work are billed for delivered effort and are generally non-refundable unless we agreed otherwise in writing.
7. Processing Time
Approved refunds are sent back to the original payment method. Timing depends on your bank or payment provider.
8. Policy Updates
We may update this policy for future purchases. The version in effect on your purchase date applies to that purchase unless the law says otherwise.